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    This course is training for basic, intermediate, and advanced features of Microsoft Office Excel 2013 software. Excel 2013 is a spreadsheet program in the Microsoft Office system. Users can use Excel to create and format workbooks (a collection of spreadsheets) in order to analyze data and make more informed business decisions. Excel 2013 is an incredibly powerful tool for getting meaning out of vast amounts of data, as well as being utilized for simple calculations and tracking almost any kind of information. Specially, Excel is used to track data, build models for analyzing data, write formulas to perform calculations on that data, pivot the data in numerous ways, and present data in a variety of professional looking chats.

    Organizational behavior is the study of how people interact in the workplace and how this interaction affects the organization. Managers are a key component within an organization and greatly impact internal interactions. They are the people who most directly influence the behavior of employees—whether through motivation, rewards, mentoring, or discipline. Managers need to be good at planning, organizing, leading, and controlling, but they also need good interpersonal skills. How managers get along with their employees can have a big impact on how those employees do their jobs. If management provides a supportive work environment and employees feel valued and respected, they will be more content and more productive.

    Managers serve specific roles within an organization, which may differ depending on the level of management they fill. This course will discuss the various levels of management and the roles those managers play.

    Operations management is the process of managing the daily production of goods and services, a key part of a manager's job. The management of service operations and product operations is quite different. A key assumption in the service industry is that success depends on how well its employees deliver their services to customers. Manufacturing operations can be classified according to the amount of processing or assembly that occurs after a customer order is received. Another way to categorize manufacturing operations is by manufacturing flexibility. Managers have a lot of responsibilities: leading people, serving customers, maintaining internal controls, satisfying stakeholders, and driving profitability.

    In order for organization’s to maintain a competitive advantage, they must be willing to change with the times, because change is inevitable. This course discusses the various roles managers play as they implement change within an organization.

    This course will describe ways to identify and prevent workplace harassment, as defined by Title VII of the Civil Rights Act of 1964 and subsequent acts and case law. The course will familiarize readers with an individual’s, supervisor’s, and company‘s responsibilities to maintain a workplace free of harassment, in accordance with standard organizational policies as well as Federal, State, and Local Laws.

    Managers are expected to adhere to much different federal, state,county, and local laws that pertain to how companies recruit, hire, train, promote, terminate, and treat their workers. The general effect of all these laws is that employers are not allowed to discriminate in employment decisions on the basis of an applicant’s membership in a protected class. HR professionals and line managers need to ensure the workplace is in compliance with rules and laws related to worker safety, and that it is free of employment discrimination and sexual harassment. Human Resource Management is responsible for finding, developing, and keeping the right people needed for a qualified work force; but they must do so while following many federal, state, and local employment regulations.

    Look at the world’s top businesses. What do they have in common? While each one may provide an incredible product or service, if you dig a little deeper, you’ll likely find it’s led by an extremely effective communicator. This person knows that a company needs more than just a great idea, product, or service to succeed in a global market. It needs a leader who communicates a clear message to customers about that service, and to fellow executives and employees about how that service should best be delivered. Businesses today value effective, ethical communicators who can represent the company at all times.

    Este curso tem como atribuição a formação especializada do aluno, capacitando-o a atuar na gestão de empresas de varejo, num ambiente cada vez mais competitivo e que exige, do candidato a gestor, aptidões somente desenvolvidas por meio de profissionais com prática de mercado. O foco do curso é ensinar ao profissional como lidar com demonstrativos contábeis, balanços e métodos de avaliação financeira de empresas

    Employees within an organization have different skill sets, levels (and types) of intelligence, and personality traits. When measuring intelligence, remember that different types of intelligence work better for certain jobs. Understanding and addressing all aspects of employee behavior can lead to reduced turnover and higher job satisfaction.

    Staffing an organization can be one of the most challenging jobs for the human resources department. They need to identify what type of personnel an organization needs and then recruit, hire, and train the new employees. When it comes to recruiting and retaining employees, the supervisor's relationship with human resources can have a huge impact.

    The process of decision making involves a number of steps that can simplify the process, if not the decision itself. Which steps you follow and how you follow them is in part determined by what sort of decision you need to make.