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    Managing Operations

    Course code: PD-MO01

    $40.00
    Operations management is the process of managing the daily production of goods and services, a key part of a manager's job. The management of service operations and product operations is quite different. A key assumption in the service industry is that success depends on how well its employees deliver their services to customers. Manufacturing operations can be classified according to the amount of processing or assembly that occurs after a customer order is received. Another way to categorize manufacturing operations is by manufacturing flexibility. Managers have a lot of responsibilities: leading people, serving customers, maintaining internal controls, satisfying stakeholders, and driving profitability.

    Additional information

    Website Short Description

    Operations management is the process of managing the daily production of goods and services, a key part of a manager's job. The management of service operations and product operations is quite different. A key assumption in the service industry is that success depends on how well its employees deliver their services to customers. Manufacturing operations can be classified according to the amount of processing or assembly that occurs after a customer order is received. Another way to categorize manufacturing operations is by manufacturing flexibility. Managers have a lot of responsibilities: leading people, serving customers, maintaining internal controls, satisfying stakeholders, and driving profitability. Throughout all these responsibilities, managers must always strive to manage worker productivity and product quality. This course discusses how service and manufacturing operations are managed.

    Duration

    1 month

    Language

    English

    Instructor Description

    This class is an independent-study course.  Students will have all the resources needed to successfully complete the course within the online material.  A student helpdesk is available for technical support during the course enrollment.

    Required Materials

    Internet Access

    PD-MO01

    Data sheet

    Certification included
    false